1. Identity and address of the person responsible for processing personal data

TreXperience S.A.C., with RUC 20612821985, located in Av. Arcopata Ayahuayco O-6, Cusco, Peru, is responsible for the treatment of personal data that it collects, stores, uses and protects in accordance with this policy.

2. Purpose of processing personal data

The personal data provided by our clients, suppliers and partners will be used for the following purposes:

  • Manage the reservations and provision of tourist services offered by TreXperience.
  • Inform about promotions, news and events related to our services.
  • Provide support and personalized attention to customers.
  • Carry out satisfaction surveys and improve the quality of our services.
  • Comply with legal and contractual obligations.

3. Collection of personal data

TreXperience collects the following personal data directly and indirectly:

  • Contact information: name, address, email, telephone number.
  • Identification information: ID, passport.
  • Payment information: credit or debit card details, bank accounts.
  • Health information relevant to the provision of tourist services.

4. Consent of the data owner

The processing of personal data is carried out with the prior, informed, express and written consent of the owner of the data. The owner can revoke his consent at any time, in accordance with the provisions of current regulations.

5. Transfer and communication of personal data

TreXperience will not share, sell or rent personal data to third parties without the consent of the owner, except in the following cases:

  • To comply with legal obligations.
  • When necessary for the execution of the contracted services, such as hotel reservations, transportation, among others.
  • With service providers that support the operation of our activities, under the corresponding confidentiality conditions.

6. Security of personal data

TreXperience implements physical, electronic and administrative security measures to protect personal data against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction.

7. Rights of personal data holders

Data holders have the right to access, rectify, delete, oppose and revoke their consent for the processing of their personal data. To exercise these rights, you can contact us via email: [email protected] or to the phone number: +51 993 390 675.

8. Modifications to the personal data protection policy

TreXperience reserves the right to modify this policy at any time. Any changes will be posted on our website and, if necessary, data holders will be notified.

9. Contact

For any questions or queries about our Personal Data Protection Policy, you can contact us via email: [email protected] or at the phone number: +51 993 390 675.